Shipping Policy

COVID-19 shipping limitations

During the days of COVID-19 many governments may stop shipping of non-essentials. For Purplicious safety comes first and we respect the laws made for your safety.

  • If your order is in the processing during this time and not shipped. We give you choice to keep the order on hold with us until the rules are changed or you may take the refund.
  • If your order is shipped and it is in transit to you. You will have to wait for further information on tracking, since we can not take any action in this situation.
  • If your order is cancelled or opted for exchange and in transit to us. We request you to please wait for further notification on the same.
  • If your order is shipped back to us. We will do the refund / exchange.
  • You may contact us for anything else, we will try to provide the best solution possible.

More then anything we request you to be safe. We will do our best to send you a safe shipment. Please do sanitize package from outside once it reaches at your address. Be safe and keep distance.

When will my order be delivered?

We usually ship within 1-3 working days of placement of the order.

The order can delay due to COVID 19 and situations in your area. 

 

Are there any additional shipping charges?
Shipping Charges
TypeAbove Rs. 799Below Rs. 799
Prepaid00
COD00

Currently shipping free in India for limited time.

International shipping

You can order directly for ship to US and Canada, for other locations please contact support 

Email hello@purp.in or whatsapp/call +91-7982-888-768

International shipping charges?

For US and Canada. Shipping charges will be calculated before the checkout. Other than that your governments may charge additional taxes.

For other locations please contact support 

Email hello@purp.in or whatsapp/call +91-7982-888-768

 

Track Order

Returns / Exchange Policy

What is your return policy

We would like you to have complete peace of mind when buying products from Purp.in . You can return all items within 7 days of receipt for a full refund. COD fee (if applicable) is not refundable. Please make sure the product is unused condition and with the tags. 

  • The refund amount will be credited back to your account with same method  or via G Pay / Paytm (UPI) and PayPal account. 
  • In case of a manufacturing defect with the item, it can be returned to us within 7 days of receipt and you will be refunded after the items have been inspected by us. if reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be cancelled. similarly, if the product is self-shipped, and has not been dispatch from customer after two weeks of refund initiation, refund request will be cancelled (Please share tracking details for self shipped products).

 

What can I return or exchange?

You can return any products ordered from purp.in / purplicious.co within 7 days of delivery. In case of items with manufacturing defects. Or you can exchange the product after we have received it in our warehouse.

Returned products must be returned with all original packaging and tags that they were shipped with. To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.

 

How do I return products to Purplicious?
  • OPTION A

    It’s a simple 2 step process:

    • Please write to us at hello@purp.in from your registered email ID along with with your order ID & registered phone number so that our customer service team may assist you.
    • In the case of damaged/broken goods, send us the images on hello@purp.in

    OPTION B

    It’s a simple 1 step process:

    • Fill out the return form shipped to you with the order, follow the instructions on the form and ship the products to us.

    Note:

    1. In case you have opted for Purplicious to organize the pickup of returns, our logistics team would organize the pickup within 48-72 hours of placement of the pickup request. Please do ensure your availability and shipment readiness for handing over the return to the pickup team.

    2. If your Pincode is not covered by our pickup services, you would need to self-ship to return the item. Refunds are subject to your returns being inspected upon receipt at our end.

    3. In case you are self-shipping your returns back to us, please retain your shipping receipt and update customer care on 07982888768 or email us the tracking info on hello@purp.in so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit if self-shipped.

    4. The shipping / COD charge is non-refundable.

Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel with the Purplicious order # in cases of both pickup and self shipping, Please also include the original invoice as proof of purchase with the return.

The Returns Desk,
Atom Formations, J1/228, Ground Floor, DDA Flats, Kalkaji, New Delhi -110019, Ph – 7982888768

How long will the entire process take?

Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually, you will receive your refund in term of store credit at the end of this 48-hour window.

Do I get charged for returning products?

Refund will be given to the same account. In the case of COD, we will ask you for your account details to refund the amount. 

How will I be refunded for the return?

We arrange one free, reverse shipment and do not charge any fees for pickups arranged for, and serviced by us. If there is COD fee. The fee is not refundable. 

 

International returns

We only offer international returns if product is damaged or defactive.

Please note- The cusmer will have need to ship the product back to our address. 

You can contact us on email hello@purp.in or whatsapp/call us at +917982888768 for more details. 

Once we check the product, Your order will be refunded. Your bank may deduct the exchange rate fee. Please contact your bank for details. 

 

For anything not covered here. Please feel free to contact us.