Shipping and Returns

 

Where can I track my order?

You can track your order here.

Track Order

Shipping Policy

When will my order be delivered?

We usually ship within 1-3 working days of placement of the order.

The order can delay due to COVID 19 and situations in your area. 

Are there any additional shipping charges?

Shipping Charges
Type Above Rs. 799 Below Rs. 799
Prepaid 0 0
COD 49 49

Do you have International shipping?

Yes, we do ship to US and Canada.

If you are located in other countries, please contact support 

Email [email protected] or whatsapp/call +91-7982-888-768

International shipping charges?

We do shipping for US and Canada. Shipping charges will be calculated before the checkout. Other than that your governments may charge additional taxes.

 

Returns Policy

What is your return policy

We would like you to have complete peace of mind when buying products from Purplicious.co . You can return all items within 15 days of receipt for a full refund. COD fee is not refundable. 

  • The refund amount will be credited back to your Purplicious.co account as a voucher or can be paid back via Google Pay/Paytm (UPI) and Paypal account. 
  • In case of a manufacturing defect with the item, it can be returned to us within 15 days of receipt and you will be refunded after the items have been inspected by us. if reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be cancelled. similarly, if the product is self-shipped, and has not been dispatch from customer after two weeks of refund initiation, refund request will be cancelled.

Some additional guidelines

  • Within the first 15 days of receipt, we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use. 
  • Please do take care that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self-shipped returns, we recommend you use a reliable courier service. 
  • Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 15 days.
  • You can inform us within 15 days of receiving the parcel by writing to us at [email protected] .Please make sure that the items are securely packed and handed to our pick-up person.
  • We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.
  • Please note that shipping charges will not be reimbursed.

What can I return or exchange?

You can return any products ordered from Purplicious.co within 15 days of delivery. In case of items with manufacturing defects. Or you can exchange the product after we have received it in our warehouse.

Returned products must be returned with all original packaging and tags that they were shipped with. To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.

How do I return products to Purplicious?

  • OPTION A

    It’s a simple 2 step process:

    • Please write to us at [email protected] from your registered email ID along with with your order ID & registered phone number so that our customer service team may assist you.
    • In the case of damaged/broken goods, send us the images on [email protected]

    OPTION B

    It’s a simple 1 step process:

    • Fill out the return form shipped to you with the order, follow the instructions on the form and ship the products to us.

    Note:

    1. In case you have opted for Purplicious to organize the pickup of returns, our logistics team would organize the pickup within 48-72 hours of placement of the pickup request. Please do ensure your availability and shipment readiness for handing over the return to the pickup team.

    2. If your Pincode is not covered by our pickup services, you would need to self-ship to return the item. Refunds are subject to your returns being inspected upon receipt at our end.

    3. In case you are self-shipping your returns back to us, please retain your shipping receipt and update customer care on 07982888768 or email us the tracking info on [email protected] so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit if self-shipped.

    4. The shipping / COD charge is non-refundable.

Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel with the Purplicious order # in cases of both pickup and self shipping, Please also include the original invoice as proof of purchase with the return.

The Returns Desk,
Atom Formations, J1/228, Ground Floor, DDA Flats, Kalkaji, New Delhi -110019, Ph – 7982888768

How long will the entire process take?

Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually, you will receive your refund in term of store credit at the end of this 48-hour window.

Do I get charged for returning products?

Refund will be given to the same account. In the case of COD, we will ask you for your account details to refund the amount. 

How will I be refunded for the return?

We arrange one free, reverse shipment and do not charge any fees for pickups arranged for, and serviced by us. COD fee is not refundable. 

Do you offer international returns?

We only offer international returns if product is damaged or defactive.

Please note- The cusmer will have need to ship the product back to our address. 

You can contact us on email [email protected] or whatsapp/call us at +917982888768 for more details.